Accessibility statement and feedback

In individual legal questions, please turn to an attorney’s office, a lawyer’s office or a legal aid office.

A client may turn to any legal aid office, but usually it is easiest to use the nearest one.

Read more about legal aid
Contact information of the state legal aid offices

The Finnish Bar Association

Contact information of the courts, prosecutor’s offices, enforcement offices and other judicial authorities

For more information about the processing of personal data at the Ministry of Justice, please see the Ministry’s website.

Accessibility statement for the website

The Act on the Provision of Digital Services applies to the website. Under the Act, public online services must be accessible, which means that everyone must have equal access to them.

This accessibility statement concerns the website. The accessibility of this digital service was assessed by an external expert organisation in 2018.

This statement describes the website accessibility status and the identified accessibility issues on the website, and provides information on how you can give us feedback on the accessibility of the service.

The Ministry of Justice is responsible for the pages concerning legal aid, financial and debt counselling and public guardianship, the National Courts Administration is responsible for the pages concerning the courts of law. The National Prosecution Authority, the National Enforcement Authority Finland and the Criminal Sanctions Agency are responsible for their own websites.

Accessibility status

According to the external assessment carried out in 2018, the website partly conforms to WCAG 2.1 Level A and AA success criteria as required by the Act. We have improved the accessibility of the website in areas identified in the assessment. In addition, we monitor the accessibility of the website ourselves and regularly correct any detected shortcomings. The key shortcomings in the accessibility of the online service are described below.

If the material you need is not accessible, please contact us by email (

Non-accessible content and functionalities

  • Contrast: The contrast ratio does not meet the accessibility requirements on all pages. (WCAG 1.4.3)
  • Text alternatives for images and diagrams: There are shortcomings in text alternatives for images and diagrams. (WCAG 1.1.1)
  • Keyboard focus: There are browser-specific differences in the visibility of the focus indicator to keyboard users. When using some browsers, the focus indicator is not visible enough. (WCAG 2.4.7)
  • Headings: Heading levels are not used correctly on all pages (WCAG 2.4.6)
  • Naming links: Not all link texts are sufficiently descriptive (WCAG 2.4.4)
  • Visual distinction between links and other content: Some links are not distinguishable enough (WCAG 3.2.4)
  • Heading levels: The heading hierarchy is not always logical and heading levels are used in the wrong order (WCAG 4.1.1, 4.1.2)
  • Classified advertisements published by the enforcement authorities are not fully accessible. They are missing text alternatives (WCAG 1.1.1) and there are shortcomings in some PDF documents (see below for details)

Content not covered by the applicable legislation

The website has content that is not subject to the requirements of the legislation. Such content is

  • files published before 23 September 2018
  • video recordings published before 23 September 2020
  • attachments produced by third parties and published in connection with classified advertisements of the enforcement authorities, which are not produced, financed or supervised by the service provider itself and which cannot be made accessible for the purposes of classified advertisements.

Accessibility issues in PDF documents

The website contains PDF documents published after 23 September 2018 that do not meet the accessibility requirements.

  • PDF documents may include images and diagrams that are missing text alternatives. (WCAG 1.1.1)
  • PDF documents may have layout issues that hamper screen reader use, such as unnecessary line breaks and headings with no heading levels. (WCAG 1.3.1)
  • Table structures in some PDF documents have issues that hamper screen reader use; for example, table structures are used for text layout, there are no programmatically determined column headings, and similar data have been divided into several tables. (WCAG 1.3.1)
  • There are no links to the footnotes in the text of some PDF documents, and interpreting them is difficult when using a screen reader. (WCAG 1.3.1)
  • There are some colour and contrast issues in some PDF documents. (WCAG 1.4.1, 1.4.3, 1.4.11)
  • There are shortcomings in the use of heading levels. Labels are not always programmatically determined. (WCAG 2.4.6, 4.1.1, 4.1.2)
  • Forms are not fully accessible.
  • There may be shortcomings in the metadata of some PDF documents.
  • Sales brochures (PDF) published in connection with classified advertisements of the enforcement authorities have been produced automatically in a separate system and they are not fully accessible. There are shortcomings in headings, text alternatives and metadata, for example.

Comprehensive reform of the website and disproportionate burden

The website will be completely reformed by the end of January 2021. We will fix the accessibility issues as part of this reform.

Considering that the new website is to be published only a few months after the end of the transition period, fixing the shortcomings in the accessibility of the current website would be a disproportionate burden. Financial and human resources will be allocated for ensuring the accessibility of the new website.

An external expert assessment of the accessibility of the reformed website will be carried out once the website has been published.

Accessibility feedback

We are happy to receive comments and suggestions for improvements on the accessibility of the website. You can also send your feedback to Please tell us which page (www-address) your feedback concerns and describe your observations as accurately as possible.

Supervisory authority

If you notice any accessibility issues on the website, first send feedback to the site administrator. Please note that it may take up to 14 days for a reply to be sent to you. If you are not satisfied with the reply, or if you do not receive any response within two weeks, you may report this to the Regional State Administrative Agency for Southern Finland. More detailed information on how to submit your report and how the matter will be handled is available on the Agency’s website.

Contact details of the supervisory authority

Regional State Administrative Agency for Southern Finland
Saavutettavuuden valvonnan yksikkö (supervisory unit for accessibility)
Tel. +358 295 016 000 (switchboard)

This statement was prepared on 12 June 2020 and updated on 23 September 2020.

Published 2.12.2020