Remote services

Contact the office with which you wish to schedule a remote meeting.

What are remote services?

Legal aid offices provide remote services, which means that you can receive legal aid services via video connection. In a remote meeting, you can talk to a legal aid secretary or a public legal aid attorney the same way you would at the office.

You can establish a video connection from your computer, your mobile device or a shared device at a municipal service point. If you receive services from a legal aid office located in another municipality, you may be able to attend a remote meeting at the premises of the legal aid office or public guardianship office in your municipality.

What kinds of matters can be dealt with in a remote meeting?

In a remote meeting, you can receive advice, prepare documents and discuss with a public legal aid attorney, or prepare for court proceedings with an attorney.

A remote meeting is not a suitable option if both the client and the attorney need to sign a document on the same occasion. This is the case, for example, when signing a testament, as the personnel of the legal aid office must certify the authenticity of the signatures.

How can I book a remote meeting?

You can book a remote meeting by calling a legal aid office. They will tell you whether your matter can be dealt with in a remote meeting.

How can I attend a remote meeting using my home computer?

You will need a computer or a mobile device that has an internet connection, a camera, a microphone, and speakers or headphones. The office will send you an invitation to the online meeting by email. You can access the online meeting by clicking on the meeting invitation link. You may have to download a free application on your device to be able to use the online meeting service.

How can I attend a remote meeting at a service point?

If you wish to attend a remote meeting at a service point, the legal aid office dealing with your case will book an appointment for you at the service point. The staff at the service point will help you connect to the remote meeting. The devices are located in separate rooms designated for this purpose, so you can discuss confidential matters. You do not need to send the documents necessary for the handling of your case to the legal aid office in advance. There is a camera at the service point that you can use to show paper documents to a legal aid attorney or a legal aid secretary during a remote meeting. If necessary, a client assistance provider at the service point can also scan the necessary documents and send them to the legal aid office by email.